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ITIL® Intermediate Operational Support and Analysis (OSA) Training Singapore

April 26, 2014 @ 9:00 am - April 29, 2014 @ 5:00 pm

ITIL® Intermediate Operational Support and Analysis (OSA) Training Singapore – April 26-29, 2014.

EXIN and PeopleCert accredited ITIL® Intermediate Operational Support and Analysis (OSA) Certification Training in  Singapore from April 26-29, 2014.

Book Your Seat Now! or call our toll free no. 1-800-130-1601 to register for our ITIL® Intermediate Operational Support and Analysis (OSA) Certification Training in  Singapore.

Please e-mail enquiry {at} vinsys {dot} in for more information on our ITIL® Intermediate Operational Support and Analysis (OSA) Training in Singapore.

ITIL Intermediate Operational Support and Analysis Course Description

This course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Operational Support and Analysis module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

Lifecycle modules which would enhance your knowledge gained from this module are:

1 Continual Service Improvement (CSI)
2 Service Operation (SO)

ITIL Intermediate Operational Support and Analysis Course Objective

Candidates can expect to gain competence in the following areas upon successful completion of the education and examination components related to this certification:

— The value to the business of OSA activities
— How OSA activities support the service lifecycle
— Optimizing service operation performance
— How the processes in OSA interact with other service lifecycle processes
— How to use the OSA processes, activities and functions to achieve operational excellence
— How to measure OSA
— The importance of IT security and its contributions to OSA
— Understanding the technology and implementation considerations surrounding OSA
— The challenges, critical success factors (CSFs) and risks associated with OSA — Specific emphasis on the service operation lifecycle processes and roles
— Organizing for service operation which describes roles and functions to be performed within the service operation and support.

Only 7 seats remaining. Book Your Seat Now! or call our toll free no. 1-800-130-1601 to register for our ITIL® Intermediate Operational Support and Analysis (OSA) Certification Training in  Singapore.

Please e-mail enquiry {at} vinsys {dot} in for more information on our ITIL® Intermediate Operational Support and Analysis (OSA) Training in Singapore.

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Please e-mail enquiry {at} vinsys {dot} in to register for our training courses.