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ITIL® Intermediate OSA Certification Training, Dubai

December 3, 2015 @ 9:00 am - December 5, 2015 @ 5:00 pm

Vinsys is conducting 3-day full-time intensive ITIL® Intermediate Operational Support and Analysis (OSA) Examination Certification Training workshop in Dubai, UAE from December 03-05, 2015.

Expert trainer, sample tests, real-life practice questions, interactive sessions, EXIN and PeopleCert Accredited Training Organization (ATO), EXIN Approved Examination Organization. Get ITIL Intermediate OSA Certified in Dubai. Book Your Seat Now!

Your Advantages of attending this ITIL Intermediate OSA Training in Dubai, UAE:

  • EXIN accredited training provider for ITIL Foundation to ITIL Expert training courses
  • Trained and certified more than 10,000+ professionals worldwide in ITIL, ITSM, and IT Governance
  • Our consultants are expert trainers, which makes learning interactive with practical application of concepts
  • Enroll for ITIL Intermediate Operational Support and Analysis(OSA) Certification training workshop with Practice tests, Expert trainer, Interactive sessions
  • Attempt ITIL Intermediate Operational Support and Analysis(OSA) exam questions before you take the actual ITIL Operational Support and Analysis(OSA) certification exam
  • Course material developed in-house by ITIL subject matter experts
  • ITIL Intermediate Operational Support and Analysis(OSA) Exam fees included
  • Get ITIL Intermediate Service Offerings and Agreements(SOA) certified in your city.

ITIL Intermediate Operational Support and Analysis Syllabus:

1: Introduction to operational support and analysis
Full understanding of Operational Support and Analysis (OSA) terms and core concepts.

• The value to the business of OSA activities
• The lifecycle within the OSA context
• Optimizing service operation performance.

2: Event management
The knowledge, interpretation and analysis of event management principles, techniques and relationships and the application of them to the operation of effective service solutions.

• The event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes
• Efficient event management and provision of examples showing how it is used to ensure service quality within OSA
• The benefits and business value that can be gained from event management.

3: Incident management
The knowledge, interpretation and analysis of incident management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.

• The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
• The measurement model and the metrics that would be used to support incident management within OSA practices
• The benefits and business value that can be gained from incident management.

4: Request fulfilment
The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and the application of them to the support and operation of effective service solutions

• The request fulfilment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
• The measurement model and the metrics that would be used to support incident management within OSA practices
• The benefits and business value that can be gained from request fulfilment as related to OSA.

5: Problem management
The knowledge, interpretation and analysis of problem management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.

• The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes
• A measurement model and the metrics that would be used to support problem management within OSA practices
• The benefits and business value that can be gained from problem management.

6: Access management
The knowledge, interpretation and analysis of access management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.

• The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes
• A measurement model and the metrics that would be used to support access management within OSA practices
• The benefits and business value that can be gained from access management as related to OSA.

7: The service desk
The knowledge, interpretation and analysis of service desk principles, techniques and relationships and the application of them to the support and operation of effective service solutions.

• The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
• The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA
• A measurement model and the metrics that would be used to support the service desk function within OSA practices.

8: Functions and Roles
The knowledge, interpretation and analysis of OSA principles, techniques and relationships and the application of them to the support and operation of effective service solutions

• The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes
• The roles within each OSA process and generic roles
• The benefits and business value that can be gained from functions as related to OSA.

9: Technology and implementation considerations
The knowledge, interpretation and analysis of technology and implementation and the application of them for the effective management of OSA.
• Technology requirements for service management tools and where/how they would be used within OSA for process implementation
• What best practices should be used in order to alleviate challenges and risks when implementing service management technologies.

E-mail enquiry {at} vinsys {dot} in for more information on ITIL Intermediate Operational Support and Analysis (OSA) Examination Certification Training workshop in Dubai, UAE

Summary
Name
ITIL OSA Certification
Location
Vinsys, Dubai,
Starting on
12/03/2015
Ending on
12/05/2015

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Please e-mail enquiry {at} vinsys {dot} in to register for our training courses.