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ITIL Intermediate Service Design Certification Training Pune

February 15, 2014 @ 9:00 am - February 16, 2014 @ 5:00 pm

ITIL Intermediate Service Design Certification Training Pune- Feb 15-16, 2014

ITIL Intermediate Service Design Certification Training in Pune from February 15-16, 2014

Please e-mail enquiry {at} vinsys {dot} in for more information on our ITIL Intermediate Service Design Certification Training in Pune.

EXIN Accredited full-time intensive 2-day ITIL Intermediate Service Design (SD) Certification Training and Examination conducted by Vinsys IT Services in Pune

ITIL Intermediate Service Design Course Description

The course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.

The Service Design qualification would suit candidates in the following IT professions or areas:

1 Capacity Manager
2 Availability Manager
3 Service Level Manager
4 Business Continuity Manager
5 Service Portfolio Manager

ITIL Intermediate Service Design Course Objective

This module provides a complete management-level overview of service design, including all its related activities.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

1 Introduction to service design
2 Service design principles
3 Service design processes
4 Service design technology-related activities
5 Organizing for service design
6 Technology considerations
7 Implementation and improvement of service design
8 Challenges, critical success factors and risks

Advantages

  • EXIN accredited training provider for ITIL Foundation to ITIL Expert training courses
  • Trained and certified more than 10,000+ professionals worldwide in ITIL, ITSM, and IT Governance
  • Our consultants are expert trainers, which makes learning interactive with practical application of concepts
  • Enroll for ITIL Intermediate Service Design (SD) Certification training workshop with Practice tests, Expert trainer, Interactive sessions
  • Attempt ITIL Intermediate Service Design (SD) Exam questions before you take the actual ITIL Intermediate Service Design (SD)  certification exam
  • Course material developed in-house by ITIL subject matter experts
  • ITIL Intermediate Service Design (SD)  Exam fees included
  • Get ITIL Intermediate Service Design (SD)  certified in your city

 

Target Audience:

The main target group for the ITIL Intermediate Qualification: Service Design Certificate includes, but is not restricted to:

• Chief information officers (CIOs)
• Chief technology officers (CTOs)
• Managers
• Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT audit managers
• IT security managers
• ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
• Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

ITIL Intermediate Service Design (SD) Course Content

1: Introduction to service design 

Full understanding of service design terms and concepts.

• The purpose, goals and objectives of service design
• The scope of service design
• The business value of service design activities
• The context of service design in the ITIL service lifecycle
• Service design inputs and outputs and the contents and use of the service design package and service acceptance criteria

2: Service design principles

The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.

• Design service solutions related to a customer’s needs
• Design and utilize the service portfolio to enhance business value
• The measurement systems and metrics
• Service design models to accommodate different service solutions Learning

 3: Service design processes

The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.

• The interaction of service design processes
• The flow of service design as it relates to the business and customer
• The five design aspects and how they are incorporated into the service design process

4: Service design technology-related activities

The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.

• Requirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
• The design of technical architectures for data and information management, and application management

5: Organizing for service design

The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.

• How to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
• The service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles

6: Technology considerations

The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application of them to the design of effective service solutions.

• Service design related service management tools, where and how they would be used
• The benefits and types of tools that support service design

7: Implementation and improvement of service design

 The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.

• The six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
• How business impact analysis, service level requirements and risk assessment can affect service design solutions

8: Challenges, critical success factors and risks

The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.
• Be able to provide insight and guidance for design challenges, risks and critical success factors

Please e-mail enquiry {at} vinsys {dot} in for more information on our ITIL Intermediate Service Design Certification Training in Pune.

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Please e-mail enquiry {at} vinsys {dot} in to register for our training courses.