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ITIL® Intermediate Service Operation (SO) Certification Training Bangalore

February 20, 2016 @ 9:00 am - February 21, 2016 @ 5:00 pm

EXIN and PeopleCert Accredited 2-day full-time intensive ITIL Intermediate Service Operation (SO) Certification Exam Training workshop in Bangalore from February 20-21, 2016.

Expert trainer, practice tests, real-life exam prep questions, interactive sessions that enhance your learning outcomes, engaging learning atmosphere, EXIN and PeopleCert Accreditations. Get ITIL Intermediate SO Certified in Bangalore. Book Your Seat Now!

Please e-mail enquiry {at} vinsys {dot} in for more information on our ITIL Intermediate Service Operation Certification Training Bangalore.

ITIL Intermediate Service Operation (SO) – Course Description:

This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

The Service Operation module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL Intermediate Service Operation (SO) – Course Objective:

Upon completion of this course and examination, the learner will gain competencies in

1. Understanding Service Management as a Practice and Service Design principles, purpose and objective
2. Understanding how all Service Operation processes interact with other Service Lifecycle processes
3. The sub processes, activities, methods and functions used in each of the Service Operation processes
4. The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
5. How to measure Service Operation performance
6. Understanding technology and implementation requirements in support of Service Operation
7. The challenges, critical success factors and risks related with Service Operation

Please e-mail enquiry {at} vinsys {dot} in for more information on our ITIL Intermediate Service Operation Certification Training Bangalore.

Summary
Name
ITIL SO Training
Location
Vinsys, BTM Layout,Bangalore,
Starting on
02/20/2016
Ending on
02/21/2016

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Please e-mail enquiry {at} vinsys {dot} in to register for our training courses.