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ITIL® Intermediate Service Transition Certification Training, Bangalore

November 28, 2015 @ 9:00 am - November 29, 2015 @ 5:00 pm - Rs.25000

Vinsys IT Services is conducting 2-day full-time intensive ITIL® Intermediate Service Transition (ST) Exam Certification Training workshop in Bangalore . Get ITIL Intermediate ST Certified in Bangalore. EXIN and PeopleCert Accredited- Training Organization (ATO) with ITIL Intermediate ST Examination on the 2nd day of training.

Expert trainer, practice tests, real-life ITIL Intermediate ST Exam Prep questions, interactive sessions, engaging learning atmosphere, facilities that enhance your learning outcomes, EXIN and PeopleCert Accreditation. Book Your Seat Now!

Please e-mail enquiry {at} vinsys {dot} in for more information on our upcoming ITIL Certification Trainings in Bangalore.

ITIL Intermediate Service Transition Course Description:

The Service Transition module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

The Service Transition qualification would mostly suit candidates in the following IT professions or areas:

— Configuration Manager
— Change Manager

The Service Transition module will help you gain the knowledge, skills and management techniques to coordinate all activities within Service Transition. The course syllabus covers the management-level concepts and core information of the activities and techniques within service transition, but not specific details about each of the supporting processes.

ITIL Intermediate Service Transition Syllabus:

1: Introduction to service transition
Full understanding of service transition terms and core concepts.

• The purpose and objectives of service transition
• The scope of service transition and ways that service transition adds value to the business
• The context of service transition in relation to all other lifecycle stages Learning Unit

2: Service transition principles
The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.

• Service transition policies, principles and best practices for service transition
• How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
• The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

3: Service transition processes
The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.

• A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

4: Managing people through service transitions
The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.

• How to address and manage thecommunication and commitment aspects of service transition
• How to manage organizational and stakeholder change
• How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

5: Organizing for service transition
 The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.

• How the technical and application management functions interface with service transition
• The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
• Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
• Why service transition needs service design and service operation, what it uses from them and how

6: Technology Considerations
 The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.

• Technology requirements that support the service transition stage and its integration into the service lifecycle
• Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

7: Implementing and improving service transition
The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.

• The key activities for introducing an integrated service transition approach into an organization
• The design, creation, implementation and use of service transition in a virtual or cloud environment

8: Challenges, critical success factors and risks
The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.

• Be able to provide insight and guidance for service transition challenges, risks and critical success factors

Please e-mail enquiry {at} vinsys {dot} in for more information on our upcoming ITIL Certification Trainings in Bangalore.

Summary
Name
ITIL Service Transition
Location
Vinsys, BTM Layout,Bangalore,KA
Starting on
11/28/2015
Ending on
11/29/2015

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Please e-mail enquiry {at} vinsys {dot} in to register for our training courses.